Shipping Policy

Last updated: July 2026

Thank you for shopping with Marlimoss Creations. Every item in our store is made to order with love and care. Because your pieces are custom-crafted just for you, the total time it takes to receive your order is a combination of production time and transit time.

Production Time

We begin crafting your personalized items as soon as your order is placed. Our standard production time is 2–5 business days (Monday through Friday, excluding U.S. holidays). If you place a particularly large order or have complex personalization requests, we will reach out to you personally if we need a little extra time.

Shipping Methods & Transit Time

We currently ship exclusively within the United States using USPS. To keep things simple and transparent, we offer flat-rate shipping options based on your order total, which will be calculated and clearly displayed at checkout.

Once your order is crafted and handed over to USPS, you will receive a confirmation email containing your tracking number. Please note that transit times provided by the carrier are estimates and can occasionally be affected by weather or carrier volume.

A Note on Expedited Shipping: If you choose an expedited shipping option (such as Express Shipping) at checkout, please understand that this only speeds up the transit time with the carrier. It does not bypass our standard 2–5 business day production time, as every custom photo piece still requires the same care and attention to be crafted specifically for you.

Order Confirmation

You will receive an order confirmation by email immediately after checkout. In accordance with the FTC Mail Order Rule, if we ever experience an unexpected delay and cannot ship your order within our stated production window, we will notify you right away to give you the option to consent to the delay or cancel for a full refund.

Address Accuracy

Please double-check your shipping address at checkout. You are responsible for providing a complete and accurate address. If an order is returned to us as undeliverable due to an incorrect address, a re-shipping fee may apply to send it out again.

Lost or Delayed Packages

Once a package is marked as delivered by USPS, the responsibility transfers to the buyer. If your tracking shows as delivered but you haven't received your package, please check with neighbors and contact your local USPS office to file a trace. If you still need help after that, please reach out to us!

Damaged on Arrival

We pack every order carefully, but sometimes things happen in transit. If your order arrives damaged, please email us at Support@MarlimossCreations.com within 14 days of delivery. Include your order number and clear photos of the damaged item and the outer packaging. You do not need to ship the damaged item back to us—just let us know, and we will gladly arrange a free replacement. For more details, please see our Refund Policy.

Contact Us

All orders ship directly from our studio in Virginia. If you have any questions about shipping, please don't hesitate to email us at Support@MarlimossCreations.com. All prices are shown in USD.