Returns & Refunds

Last updated: July 2026

At Marlimoss Creations, we put our heart into crafting your personalized items. Because each piece is custom-made specifically for you using your personal photos and details, all sales are final.

Please note that we cannot accept returns, exchanges, or offer refunds for changes of mind, blurry or low-resolution images provided by the customer, or typos in the submitted text. We highly encourage you to double-check your photos and personalization details before completing your order.

However, we stand entirely behind the quality of our work. If something goes wrong on our end, we will absolutely make it right.

Our Commitment to Quality (Free Replacements)

You qualify for a free replacement (remake) if your order meets any of the following criteria:

• The item arrives damaged in transit.
• There is a verified printing or manufacturing defect.
• You received the wrong item (e.g., the wrong size, wrong design, or a personalization error made by us that does not match your original order).

How to Request a Replacement

If you experience any of the issues above, please follow these steps:

1. Email us at Support@MarlimossCreations.com within 14 days of delivery. Please include your order number and a brief description of the issue.
2. Attach clear photos showing the damage or defect. If the item was damaged in transit, please include a photo of the outer packaging as well.
3. You do not need to mail the damaged item back to us—please feel free to discard or keep it.

Once we verify the issue, we will craft and ship a replacement to you at no additional cost.

Refunds (By Exception)

If a replacement is not possible for any reason, and your issue qualifies under the conditions above, we will issue a full refund to your original payment method. Approved refunds are typically processed within 10 business days. Please keep in mind that your bank or credit card issuer may take additional time to post the funds to your account.

Cancellations & Order Changes

Because we aim to get your beautiful creations to you as quickly as possible, production often begins shortly after your order is placed. Cancellations and design changes are only possible before production starts. Once your order has entered the production phase, we can no longer modify or cancel it. If you need to request a change, please email Support@MarlimossCreations.com immediately after placing your order.

Gift Cards

Gift cards are strictly non-refundable and cannot be redeemed for cash, except where required by law.

Contact Us

If you have any questions regarding your order, returns, or replacements, please email us at Support@MarlimossCreations.com. We aim to reply within 1–2 business days.